1. Technology Provider Role

BoostedStars acts only as a technology provider and is not responsible for the content or legality of messages sent by users. Each business using our platform is solely responsible for:

• Obtaining proper consent from customers before sending communications
• Ensuring all messages comply with applicable laws and regulations
• Maintaining accurate records of customer consent
• Honoring unsubscribe requests and privacy preferences

2. Consent Requirements

Before sending any communication through BoostedStars, businesses must ensure customers have provided explicit, verifiable consent. This means:

• Express Consent: Customers must actively agree to receive communications (e.g., checking a box, verbal agreement, or written authorization)
• Clear Purpose: Customers must understand what type of communications they will receive
• Easy Opt-Out: Customers must be able to withdraw consent at any time
• Documented Consent: Businesses must maintain records of when and how consent was obtained

3. Regulatory Compliance

All messages sent through BoostedStars must comply with applicable laws and regulations, including:

• CAN-SPAM Act (USA): Requires accurate sender information, clear subject lines, and functional unsubscribe mechanisms
• GDPR (EU): Requires explicit consent, data protection, and the right to be forgotten
• CCPA/CPRA (California): Grants consumers rights to know, delete, and opt-out of data sales
• CASL (Canada): Requires express consent before sending commercial electronic messages
• A2P 10DLC (SMS): Requires registration and compliance with carrier rules for application-to-person messaging

All messages must comply with applicable carrier, telecommunication, and email service provider (ESP) rules.

4. Types of Communications

BoostedStars facilitates the following types of transactional communications:

• Review Requests: Emails or SMS asking customers to provide feedback about their experience
• Follow-Up Messages: Reminders or thank-you messages related to review submissions
• Service Notifications: Account-related updates and confirmations for platform users

All communications are transactional in nature and directly related to a customer's interaction with a business.

5. Mandatory Unsubscribe Mechanism

Unsubscribe links are mandatory and automatically managed by BoostedStars. Every email sent through our platform includes:

• A clear, functional unsubscribe link in the email footer
• Automatic processing of unsubscribe requests within 24 hours
• Permanent suppression of unsubscribed email addresses
• Compliance with one-click unsubscribe requirements

6. Automatic Bounce and Complaint Handling

BoostedStars automatically manages email deliverability and compliance through Amazon SES feedback loops:

• Bounce Management: Hard bounces (invalid addresses) are automatically suppressed after the first bounce
• Complaint Handling: Spam complaints are immediately processed and the email address is added to the suppression list
• Reputation Monitoring: We monitor sender reputation and delivery metrics to maintain high deliverability
• Compliance Reporting: Users can access delivery reports and complaint rates through the dashboard

7. Account Suspension for Non-Compliance

Accounts may be suspended or terminated for high complaint rates, spam reports, or violations of communication laws. We reserve the right to:

• Suspend accounts with complaint rates exceeding industry standards (typically 0.1%)
• Investigate and take action on spam reports or abuse complaints
• Require additional verification or documentation of consent practices
• Permanently terminate accounts engaged in fraudulent or illegal activity

8. Universal Email Footer

All emails sent through BoostedStars include the following compliance footer:

9. How to Unsubscribe

Recipients can unsubscribe from communications at any time by:

• Clicking the unsubscribe link in any email
• Contacting us directly at mail@boostedstars.com
• Requesting removal through the business that sent the communication

Unsubscribe requests are processed automatically and take effect within 24 hours.

10. Contact Information